B2C SERVICES

Prologue of the Job Ready Programme

In India, there is huge requirement for skilled manpower across various industries, especially at entry level. Upon joining, companies spend considerable time to train the new recruits on internal processes and various soft skills to make them employable, or job ready.

Objective of the Job Ready Programme

YouNeedUs, as a knowledge partner of Computer Society of India (CSI), has taken-up the onus to launch certificate courses on ‘Customer Care Excellence’, ‘Modern Banking’ and ‘Retail Management’ which will enable participants/ students to become job ready and get absorbed in the relevant industry. Thus, they will join as productive employees’ right from the beginning.

The following Job Ready Programmes will help in preparing candidates to become job ready for following sectors:

1. Certificate Course in Customer Care Excellence
  • Unit 1: Spoken English
  • Unit 2: Customer Service & Business Skills
  • Unit 3: Voice & Accent
  • Unit 4: Overview on Technical Support
  • Eligibility: Higher Secondary or Equivalent Duration: 1 month Part Time

    2. Certificate Course on Modern Banking
  • Unit 1: General Banking
  • Unit 2: Developing Acumen for Sales
  • Unit 3: Importance of Business Targets
  • Unit 4: Development of Soft Skills
  • Unit 5: Categorization of Sales / Business Products
  • Unit 6: Teamwork, Stress & Relaxation Techniques
  • Eligibility: Honours and / or Pass Graduates Duration: 3 months Part Time

    3. Certificate Course in Retail Management
  • Unit 1: The Retail Environment
  • Unit 2: Different Retailing Formats
  • Unit 3: Retail Selling
  • Unit 4: Customer Services & importance of customers
  • Unit 5: Merchandising Basics
  • Unit 6: Non-Verbal Communication Skills and Effective Communication
  • Eligibility: Higher Secondary or Equivalent Duration: 3 months Part Time (including internship)

     

    Call Us : Kolkata @ 033-22814458 or 9830023619 for enrolment ;  Timing : 12 Noon to 5:30 pm excluding Sundays & Public Holidays